Response time, investigation and review
Upon receipt of your complaint, Hinterland Toyota will:
Acknowledge receipt of your complaint within 48 hours or the next available business day.
Advise you of an indicative timeframe in which you can expect a response.
Gather information relevant to your complaint to support our investigation.
Engage relevant departments and your local or preferred Toyota Dealership (where their assistance will be helpful & is authorised by you).
Escalate your complaint to our Case Management Team for complex complaints that require further attention.
Investigate all circumstances of your complaint during the designated period.
If Hinterland Toyota doesn’t have sufficient information, we may contact you or other relevant parties seeking the required information or material to progress.
Australian Competition and Consumer Commission (ACCC)